Terms of Service

TrainFlow is a training companion that helps you save video-based actions, build routines, and log sessions more efficiently.

You are responsible for using the service in a lawful, safe, and respectful manner.

You must provide accurate information when creating an account and keep your credentials secure.

We may suspend or terminate accounts that violate these Terms or create risk for other users or the service.

Paid features may be offered through third-party payment providers. Pricing, renewal, and cancellation terms are shown at the point of purchase.

Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

Refund Eligibility & Window: If you purchase a paid TrainFlow subscription or license and are not satisfied with the service, you may request a full refund within 14 days of your initial purchase or renewal. Refund requests submitted after 14 days will be evaluated on a case-by-case basis (such as in cases of verified billing errors or prolonged technical unavailability).

Refund Process & Payment Method: To request a refund, please contact customer support at fenglq02@gmail.com with your registered account email and payment transaction receipt. Approved refunds are processed within 3 to 5 business days and credited back directly to your original payment method.

Free Products and Trials: TrainFlow offers a free core tier that allows athletes to clip actions and build custom routines without entering payment details. Free products and complimentary trial periods involve no monetary transaction and are therefore not eligible for monetary refunds.

Subscription Cancellation: You can cancel your subscription at any time via your account settings or by emailing support. When you cancel, future automatic billing is stopped immediately, and you maintain complete access to paid features until the conclusion of your current prepaid billing cycle.

TrainFlow is not medical advice and is not a substitute for professional coaching, training, or healthcare guidance.

To the fullest extent permitted by law, the service is provided on an 'as is' and 'as available' basis.

For customer support, billing inquiries, refund requests, cancellation assistance, or questions regarding these Terms, please contact us at fenglq02@gmail.com. We respond to all inquiries within 1–2 business days.