This Privacy Policy explains how TrainFlow collects, uses, stores, and protects personal information when you use the website, app, and related services.
We may collect information you provide directly, such as your name, email address, account details, training routines, saved clips, and workout history.
We may also collect device, usage, and diagnostic information to help keep the service secure and reliable.
We use masked session recordings and product events to understand how people navigate the app and where workflows become difficult. Recording masks page text, form inputs, images, and video content.
We use information to create and manage your account, provide app features, process payments, improve the product, and respond to support requests.
We do not sell your personal information.
We may share information with service providers that help us operate the product, such as authentication, payment, analytics, session replay, and hosting vendors.
We may also disclose information when required by law or to protect our rights, users, or systems.
Your Rights Overview: Regardless of your location, you have clear rights regarding the personal information we hold about you, in compliance with applicable global privacy regulations (including GDPR and CCPA).
Access and Data Portability: You have the right to request access to and review all personal data we retain about you, including your profile details, workout history, custom routines, and saved action clips. You may inspect your data directly inside the application or request an export in standard digital format.
Correction and Rectification: You have the right to request correction or updating of any inaccurate or outdated personal information. You can modify your information in your profile settings or by contacting support.
Deletion and Account Cancellation: You have the right to request the permanent deletion of your personal data and the closure of your TrainFlow account. Upon account deletion, all personal data, logged sessions, and private routines will be permanently removed from our active production systems.
How to Submit Requests & SLA: To exercise any of your data rights, request data deletion, or cancel your account, please email fenglq02@gmail.com with the subject line 'Data Subject Request'. We verify identity and process all requests promptly within 15 calendar days (and no later than 30 days as required by law) free of charge.
If you have questions about this Privacy Policy, your personal data, data rights, or account deletion, please contact our support team at fenglq02@gmail.com.